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Essential Student Information

This page contains important information about Invictus International School in Singapore. It is a one-stop resource for parents to find all resources such as course write-ups, student support services, classroom sizes and dispute resolution policies as mandated by SkillsFuture Singapore (SSG). 


Should there be any questions please do not hesitate to reach us at centrium@invictus.edu.sg

Student Support Services

Invictus provides a variety of student support services to meet the needs of each student:

a. Medical insurance benefits (caused by accident)
b. Co-curricular programmes which include Extra-Curricular Activities and other academic support programmes
c. School-based support programmes as part of an inclusive support structure to support students with different learning needs (Personalised Learning Programme).
d. Support staff such as shadow teachers for students who require additional access arrangements.
e. Support classes such as Chinese Bridge Programme (for Y3 onwards)& English Foundation Program (for Y7 onward)
f. Pastoral counselling support for socio-emotional needs for students
g. Career Counselling


Basic pastoral counselling is provided by respective homeroom teachers to support students’ social-emotional wellbeing. Homeroom teachers will seek advice and guidance from Principals should the students require further support. In Centrium, a school counsellor is available on-site weekly to provide sessions and conduct class sessions on student well-being issues.

Medical Insurance

All pupils of Invictus International School Centrium Square are eligible for the school’s medical insurance scheme. This scheme provides all pupils with basic medical and personal accident insurance coverage should an accident occur during school hours.

Medical benefits are only extended during the course of the child’s study at Invictus International School Centrium Square. Benefits will cease and your child is no longer eligible for the scheme’s subscription when they have/are:

  • Withdrawn from the school
  • Terminated from the school

The school’s liability Insurance scheme provides all visitors with basic medical and personal accident insurance coverage should an accident occur during school hours. For more information on our Group Personal Accident policy, please download this document for reference. 

Policy Information

Courses

Invictus Course Details

Teacher / Module Deployment plan

Teacher / Module Deployment AY2024 / 2025

Sample Student Contract and Terms and Conditions

Sample Student Contract

Terms and Conditions

Academic & Examination Board

Click here.

Classroom Capacity

Complaints Policy/Procedure

Invictus Complaints Policy and Procedure

Dispute Resolution Policy

We hope that we will be able to satisfy your concerns via the Complaints Procedure. If we do not, you may wish to seek to resolvethe matter through the SSG Student Services Centre, using the Dispute Resolution Scheme of the Committee for Private Education, which is described on the SSG website. This dispute resolution scheme may, where appropriate, involve the Singapore Mediation Centre (SMC) or Singapore Institute of Arbitrators (SIArb) as the mediation centres.

Refund Policy/Procedure

Termination and Refund Policy 

Transfer, Withdrawal and Deferment Policy/Procedure

  1. Course Transfer Process/Policy

    A course transfer is when a student transfers from one course to another that is offered in Invictus. The parent is required to follow the following process for course transfer from school:

    1. Upon a parent/student's decision to withdraw, they must inform the Marketing and Admission (M&A) staff.
    2. The M&A staff emails the Withdrawal form to the parent/student for completion. For students under 18, parent/legal guardian consent is required. 
    3. The M&A staff emails the withdrawal outcome to the parent/student, ensuring the process does not exceed 4 weeks from the request to the outcome communication
    4. In case of refund eligibility, the M&A staff assesses the situation and advises the parent/student accordingly, in line with the school's Refund Policy.
    5. Parents/students must clear all outstanding payments and return any school property, like library books, prior to receiving the withdrawal letter signed by the Principal.
    6. Students holding a Student Pass must have it cancelled with seven (7) days. The M&A staff assists with this cancellation through ICA.
    7. If student withdraws without a formal written request and is absent for a continuous period of seven (7) days, the school treats this as a withdrawal.
    8. For international students with a Student's Pass, the pass is cancelled with the ICA. The parent/student is notified via email. 

    Student Withdrawal Process

    A withdrawal in Invictus is when a student/parent decides to leave the institution permanently either to relocate or move to another school. The parent is required to follow the following process for withdrawal from school:

    1. Send an email to inform the Homeroom teacher/Principal about the intent to withdraw.
    2. Admission Officer will release the Withdrawal Request Form found on the Invictus Management
    System to the parent to fill, sign and submit, via the IMS.
    3. The submitted withdrawal Form will be sent to the Principal for approval.
    4. Once the Principal approval is given, the parent will be informed if there is eligibility for a refund based upon the Invictus Refund Policy (Refer Refund Policy).
    5. The process will be completed within 7 working days from the student’s last date in school, including a refund if any.
    6. Parents are to have completed the instalment payments for all overdue fees of the existing
    course (if any) and returned outstanding property (if any) such as library books, access cards or
    resources belonging to the school.
    7. The FPS will be cancelled within 3 working days of the student’s last date in school.
    8. Students holding Student Passes are required to submit his/ her Student’s Pass to Invictus for cancellation of Student’s Pass with ICA by the Admission Officer.


    Course Deferment Policy/Procedure

    A Course Deferment refers to a student who delays or postpones the course (or subject) for reasons such as military service, long-term medical leave, compassionate grounds, or other valid reasons. It is typically not encouraged and is considered primarily under compassionate circumstances, with approval granted solely at the Principal's discretion. An acceptable, valid reason must be presented, and the course must remain active to ensure the student can complete all remaining subjects upon their return after the deferment period.

    Parents are informed that Invictus considers requests from students for course deferment on a case by case basis. A deferment is taken as a withdrawal but keeping their applications on an inactive list. The student’s application on the management system is reactivated should the student decide to return to school within 12 months and if there is a vacancy for that grade level. The registration fee is waived and parent(s) need not go through the application process again.

    As a policy, Course Deferment is generally not encouraged unless on compassionate grounds, and approval is granted at the sole discretion of the Principal. There must be a good reason deemed acceptable to Invictus, and the course must be ongoing such that by the time the student returns at the end of the deferment period, he is still able to study all the required subjects and successfully complete the course. 

    Acceptable reasons may include:
    ● family members who are very sick or dying where the student’s presence at home is required
    ● traumatic family circumstances (e.g. death of a parent in an accident) where the family needs to be together to support each other
    ● sickness or poor health where the student needs to have an extended period of rest

    1. Upon receiving a written deferment request from the parent or student, The M&A staff sends the Transfer/Deferment form to the parent for completion. If the student is under  18 years of age, the parent's or legal guardian's written consent is required. 
    2. The Principal assesses all reason stated for deferment.
    3. Following the approval or rejection of the deferment request, the The M&A staff emails the outcome to the parent/student. They ensure the maximum processing time does not exceed 4 weeks from the receipt of the request to informing the parent/student of the decision.
    4. If a student decides to return within 12 months, subject to availability and the duration of absence, their application in the school record is reactivated. The student may be required to repeat a year to continue in the same course. 
    5. Enrolment Fees are waived for  deferred students, who do not need to undergo the application process again upon return.
    6. The M&A staff informs the Immigration and Checkpoint Authority (ICA) of any changes to the Student's Pass resulting from deferment.

    Course Transfer Policy/Procedure

    A course transfer is when a student transfer from one course to another that if offered in Invictus. 
    1. Upon receiving a written transfer request from a parent/student, The M&A staff emails the Transfer/Deferment Form to the parent for completion. Parental/legal guardian consent is obtained for students under 18 years.
    2. The Principal solicits feedback from the Campus Senior Leadership Team (SLT) and relevant subject teachers about the student's suitability for the new course. If necessary, the student may be required to take a placement test.
    3. If the transfer is approved, the M&A staff communicates the decision to parents/students and obtains acknowledgment for the new contract or addendum.
    4. The M&A staff updates the ICA on any changes to the Student's Pass.
    5. The M&A staff ensures the entire process, from request receipt to final outcome communication, does not exceed 4 weeks

Student Attendance Policy

Attendance will be measured in every Tutor / HR (Homeroom) Teacher time registration first thing each day and termly, therefore there will be 4 formal attendance checks each academic year. This check will be carried out by the Head of Primary / Secondary. At each of these stages, students should maintain 95% or higher. If a student drops below 95% then actions will be taken.

All parental requests for extended leave of absence (over 5 days) should be sent as normal to the student’s tutor / HR Teacher; parental emails of this nature automatically imply ‘notified’ but does not imply ‘authorised’ and a ‘receipt’ email should be sent to parents explaining this. The decision rests with the Head of Primary / Secondary on how this is recorded. 

An extended leave of absence request will be dealt as mentioned earlier; however, if this is for over 2 weeks the Principal must be involved in the discussion. They will review the absence record and any legal requirements placed on attendance before replying to parents in writing by email.

ATTENDANCE RECORD AND REPORT

  1. Tutors / HR Teachers are responsible for tracking attendance daily / weekly and engaging with parents as necessary to maintain 95% threshold 
  2. Monthly / Termly report will be created for the Senior Leadership Team by Admissions, highlighting those students below 95% and those students for whom 90% attendance is a legal requirement. Heads of Primary / Secondary will, alongside Tutors / HR Teachers engage with parents (noting that there will already likely have been communication evidence from Tutors / HR Teachers) 
  3. Report cards – Student report cards will indicate attendance for each term, or report card cycle. 
  4. School Transcripts / Attendance records will report the total number of absences (in days)

Assessment Results and Appeals Process

Assessment results are released to parents and students at the end of each semester.

A parent/guardian (on behalf of the student) may only appeal in writing for his/her child’s final results to be reviewed under genuine circumstances where factors beyond the student's control have affected the student's academic performance. 

Appeals must be submitted in writing within 48 hours of the results. Late appeals will not be
entertained.

The Principal is responsible for reviewing the results with the relevant academic staff and for recommending either for the marks to stand or a change of marks to the Examination Board. Invictus will respond to any appeals/concerns within 4 weeks of the release of results.

Parents may write into the school should they have concerns about the student's overall progress reports. The Principal, in consultation with teachers, will reply with any follow-up actions or support measures provided to students. 

Fee Protection Scheme (FPS) Certificate

INV-FPS_Certificate_2024-AEGIS_LONPAC.pdf

SSG EduTrust Certificate

SSG EduTrust Certificate May 2022

SSG Enhanced Registration Framework (ERF) Certificate

SSG_ERF_certificate.pdf

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