- Bukit Timah
- Centrium Square
- Dempsey
- Singapore
Essential Student Information
Should there be any questions please do not hesitate to reach us at studentadmissions.bt@invictus.edu.sg
Student Support Services
a. Medical insurance benefits (caused by accident)
b. Co-curricular programmes which include Extra-Curricular Activities and other academic support programmes
c. School-based support programmes as part of an inclusive support structure to support students with different learning needs (Pathway Programme).
d. Support staff such as shadow teachers for students who require additional access arrangements.
e. Pastoral counselling support for socio-emotional needs for students
Sample Student Contract and Terms and Condition
Academic & Examination Board
Classroom Capacity
Complaints Policy/Procedure
Dispute Resolution Policy
Refund Policy/Procedure
3.1 The PEI will notify the Student in writing within three (3) working days after becoming aware of any of the following (each a “Refund Event”):
a. It cannot commence the provision of the Course on the Course Commencement Date;
b. It cannot complete the provision of the Course by the Course Completion Date;
c. The Course will be terminated before the Course Completion Date;
d. The Student does not meet the course entry or matriculation requirements as stated in Schedule A; or
e. The Immigration & Checkpoints Authority of Singapore (the “ICA”) rejects the Student’s application for the Student Pass.
3.2 Where any of the Refund Events in Clause 3.1(a) to (c) above has occurred:
a. The PEI shall use reasonable efforts to make alternative study arrangements for the Student and shall propose such alternative study
arrangements in writing to the Contracting Party, within ten (10) working days of informing the Contracting Party of the Refund Event.
b. If the Contracting Party accepts such alternative study arrangements, the PEI shall set forth such alternative study arrangements in a written contract and this Contract shall automatically terminate on the date that such new written contract comes into effect.
c. If the PEI does not propose alternative study arrangements to the Contracting Party within the time stipulated in Clause 3.2(a) above, or the Contracting Party does not accept such alternative study arrangements, the Contracting Party may forthwith terminate this Contract by way of a written notice to the PEI.
3.3 Where any of the Refund Events in Clauses 3.1(d) to (e) has occurred, the PEI shall forthwith terminate this Contract by way of a written notice to the Contracting Party.
3.4 If the Contract is terminated pursuant to Clause 3.2(b) read with Clause 3.1(a), the PEI shall refund all Course Fees and Miscellaneous Fees paid by the Contracting Party within seven (7) working days of the termination.
3.5 If the Contract is terminated pursuant to Clause 3.2(b) read with either Clause 3.1(b) or Clause 3.1(c), the PEI shall refund the Course Fees and Miscellaneous Fees in proportion to the uncompleted portion or duration of the Course, whichever is higher, to the Contracting Party within seven (7) working days of the termination.
3.6 If the Contract is terminated pursuant to Clause 3.3 or Clause 3.2(c) read with Clause 3.1(a), the PEI shall refund all Course Fees and Miscellaneous Fees paid by the Contracting Party within seven (7) working days of the termination.
3.7 If the Contract is terminated pursuant to Clause 3.2(c) read with either Clause 3.1(b) or Clause 3.1(c), the PEI shall refund the Course Fees and Miscellaneous Fees in proportion to the uncompleted portion or duration of the Course, whichever is higher, to the Contracting Party within seven (7) working days of the termination.
3.8 Refund for Withdrawal During the Cooling-Off Period:
Notwithstanding anything herein contained, the Contracting Party shall be entitled to, without any liability whatsoever to the PEI, forthwith terminate the Contract at any time within the Cooling-Off Period by way of a written notice to the PEI. The PEI shall return all Course Fees and Miscellaneous Fees paid to it within seven (7) working days of the receipt of the written notice.
3.9 Refund for Withdrawal Outside the Cooling-Off Period:
Without prejudice to Clauses 3.1 to 3.8 above, the Contracting Party may terminate the Contract at any time before the Course Completion Date by providing a written notice to the PEI. Upon receipt of such notice, the PEI shall within seven (7) working days, refund to the Contracting Party such amount (if any) as determined in accordance with Schedule D.
Refund Procedure Due to Course Withdrawal
1.The parent informs the Marketing and Admissions (M&A) staff of their intention to
withdraw their child from the school, via email, and by submitting a completed withdrawal form (FRM-022).
2. The M&A staff clearly shows the refund calculation and breakdown and shares the withdrawal form with the parent and request their bank account details for processing the refund if any.
3. The parent acknowledges and agrees to the accuracy of the information provided and the acceptance of the calculated amount by signing the withdrawal form.
4. The M&A staff submits the completed withdrawal form to the Principal and Head of School (HoS) for approval.
5. Upon receiving approval, the form will be forwarded by the M&A staff to the accountant for processing.
Transfer, Withdrawal and Deferment Policy/Procedure
Course Withdrawal Policy
A Course Withdrawal refers to a parent/student deciding to discontinue the course with the school.
Course Withdrawal Procedure
1. Upon a parent/student’s decision to withdraw, they must inform the Marketing and Admissions (M&A) Staff.
2. The M&A Staff emails the FRM-022 Withdrawal Form to the parent/student for completion. For students under 18, parent/legal guardian consent is required.
3. The M&A Staff emails the withdrawal outcome to the parent/student, ensuring the process does not exceed 4 weeks from the request to the outcome communication.
4. In case of refund eligibility, the M&A Staff assesses the situation and advises the parent/student accordingly, in line with the school’s Refund Policy.
5. Parents/students must clear all outstanding payments and return any school property, like library books, prior to receiving the withdrawal letter signed by the Principal.
6. Students holding a Student Pass must have it cancelled within 7 days. The M&A Staff assists with this cancellation through the ICA.
7. If a student withdraws without a formal written request and is absent for a continuous period of 7 days, the school treats this as a withdrawal.
8. For international students with a Student’s Pass, the pass is cancelled with the ICA. The parent/student is notified via email.
Course Deferment Policy
A Course Deferment refers to a student who delays or postpones the course (or subject) for reasons such as military service, long-term medical leave, compassionate grounds, or other valid reasons. It is typically not encouraged and is considered primarily under compassionate circumstances, with approval granted solely at the Principal's discretion. An acceptable, valid reason must be presented, and the course must remain active to ensure the student can complete all remaining subjects upon their return after the deferment period.
Course Deferment Procedure
1. Upon receiving a written deferment request from the parent or student, the Student Admissions staff sends the FRM-023 Transfer/Deferment Form to the parent for completion. If the student is under 18 years of age, the parent’s or legal guardian’s written consent is required.
2. The Principal assesses all reasons stated for deferment.
3. Following the approval or rejection of the deferment request, the Marketing and Admissions (M&A) Staff emails the outcome to the parent/student. They ensure the maximum processing time does not exceed 4 weeks from the receipt of the request to informing the parent/student of the decision.
4. If a student decides to return within 12 months, subject to availability and the duration of absence, their application in the school record is reactivated. The student may be required to repeat a year to continue in the same course.
5. Enrolment Fees are waived for deferred students, who do not need to undergo the application process again upon return.
6. The M&A Staff informs the Immigration and Checkpoints Authority (ICA) of any changes to the Student’s Pass resulting from deferment.
Course Transfer Policy
A course transfer is when a student transfers from one course to another that is offered in Invictus.
Course Transfer Procedure
1. Upon receiving a written transfer request from a parent/student, the Marketing and Admissions (M&A) Staff emails the FRM-023 Transfer/Deferment Form to the parent for completion. Parental/legal guardian consent is obtained for students under 18 years.
2. The Principal solicits feedback from the Campus Senior Leadership Team (SLT) and relevant subject teachers about the student’s suitability for the new course. If necessary, the student may be required to take a placement test.
3. If the transfer is approved, the M&A Staff communicates the decision to parents/students and obtains acknowledgment for the new contract or addendum.
4. The M&A Staff update the ICA on any changes to the Student's Pass.
5. The M&A Staff ensures the entire process, from request receipt to final outcome communication, does not exceed 4 weeks.
Student Attendance Policy
- Tutors / HR Teachers are responsible for tracking attendance daily / weekly and engaging with parents as necessary to maintain 95% threshold
- Monthly / Termly report will be created for the Senior Leadership Team by Admissions, highlighting those students below 95% and those students for whom 90% attendance is a legal requirement. Heads of Primary / Secondary will, alongside Tutors / HR Teachers engage with parents (noting that there will already likely have been communication evidence from Tutors / HR Teachers)
- Report cards – Student report cards will indicate attendance for each term, or report card cycle.
- School Transcripts / Attendance records will report the total number of absences (in days)